Help centre

Every answer,
in one place.

How our at-home light-therapy devices work, how to use them, and exactly how we look after you, from the 60-day guarantee to your 2-year warranty. Search below, or browse by topic.

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Using your device

How it works, safety and your daily ritual

Does at-home light therapy actually work?

Light therapy is well studied. Used consistently, around 3 to 5 minutes a day, our devices support the look of smoother, firmer and more radiant-looking skin over time.

Lumaray uses warm red light at 630nm, and the masks combine four wavelengths (Amber 605, Red 630, Deep Red 660 and Near-Infrared 830nm) across 320 LEDs for a comfortable, hands-free session. Read the science

Is it safe and comfortable to use?

Yes. Sessions are non-invasive, with a gentle warmth and no UV. Protective eyewear is included with the masks, and every device is made from skin-safe silicone.

How do I use my device?

Cleanse first, then place or glide the device on clean, dry skin and run one short session. Pop on the included eyewear for the masks. It's hands-free and designed to slot straight into your day.

How often should I use it?

Most devices are made for daily use, roughly 3 to 5 minutes a session. The Bye Acne spot treatment is used on blemishes as needed rather than every day.

Shop Bye Acne, $79
Can I use it with my own skincare?

Yes. Use your device on clean, dry skin, then apply your serums and moisturiser afterwards. It fits neatly around the routine you already love.

Which device is right for me?

A quick guide to help you self-select:

· Glow Retreat Pro Mask, full-face, for the look of fine lines & firmness.
· 4-in-1 Skincare Wand, targeted eye & expression lines, plus a facial-massage ritual.
· 2-in-1 Skincare Mini, compact everyday glow.
· Neck & Chest Pro, neck and décolletage.
· Bye Acne, blemish spot-treatment.

Prefer to be guided? Take the 30-second match quiz

Is it travel-friendly?

Yes. Devices are rechargeable over USB-C, and the mask comes with its own storage bag, easy to pack and take with you.

Results

What to expect, and the honest timeline

When will I see results?

Many people notice a glow early on. For the look of smoother, more even-looking skin, give it around 4 to 8 weeks of consistent use. Individual results vary, light therapy rewards a regular ritual.

Do you have before & afters?

Yes, shared with permission. Sample images shown, individual results vary.

Sample before image
Day 0 · Sample
Sample after image
Day 30 · Sample
Why does it cost more than a $40 mask?

Quad-wavelength output, proper light quality and a better fit, plus a local 2-year warranty and Australian support. Cheap dupes tend to cut corners on the parts that matter, which is exactly where results come from.

Shop Glow Retreat Pro, $449

Shipping & returns

Getting it to you, and if it's not the right match

Do you offer free shipping? How fast?

Yes, free shipping on all orders, with fast dispatch. You'll receive tracking as soon as your order is on its way.

What's your return policy?

Unopened and faulty items are covered per our policy. On top of that, our 60-day money-back guarantee has you covered if it's simply not the right match, just reach out and we'll look after you.

Do you offer a guarantee?

Yes. Every Lumaray device is backed by our 60-day money-back guarantee, if it's not the right match, just reach out and we'll look after you.

Payment & warranty

Ways to pay, and how we back every device

How does the warranty work?

Every device comes with a 2-year warranty, supported locally. If something isn't right, we're here to help, no shipping your device overseas and waiting.

Can I pay with Afterpay?

Yes, pay in 4 interest-free payments with Afterpay at checkout, alongside all major cards, PayPal and UnionPay through our secure checkout.

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Still need help?

We'd love to help. Email hello@lumaray.com.au or reach our help centre, real people, based in Australia.

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Try a different word, or reach our Australian team, we'll sort it fast.

Email hello@lumaray.com.au

Not sure which device is right for you?

Answer 3 quick questions about your skin goals and we'll match you to the mask, wand, mini, neck & chest or spot treatment, no guessing.

Take the 30-sec quiz
Zero risk

Every reason to say yes

60-day money-back

Backed by our 60-day money-back guarantee, if it's not the right match, just reach out and we'll look after you.

2-year warranty

Every device is covered by a 2-year warranty, supported locally by real people.

Free shipping

Free shipping on all orders with fast dispatch, tracking sent the moment it's on its way.

Pay in 4 with Afterpay

Split it into 4 interest-free payments, or use your card, PayPal or UnionPay, all secure.

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Ready when you are

Shop the full range

Still need help?

Our Australian team is happy to help you choose the right device or sort anything out, real people, quick replies.

Welcome offer

10% off your first device

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