We're proudly Australian owned, and we keep things moving. Here's how shipping works.
Order processing
We aim to dispatch orders as quickly as we can. Orders are dispatched from Australia, typically within 2 to 5 business days. Dispatch and delivery times are estimates only and are not guaranteed, and may be longer during sales, holidays or busy periods.
Shipping costs
Shipping is free on every order, right across Australia. Any shipping costs, where they apply, are shown at checkout before you pay.
Delivery and tracking
Any delivery times we provide are estimates only and are not guaranteed. Once your order is on its way, we'll email you tracking so you can follow it to your door.
Orders with more than one item
Where an order contains more than one item, those items may be sent in separate parcels and can arrive a few days apart. If items are shipped separately, you may receive more than one tracking number, and one part of your order may arrive before the rest. It does not mean anything has been lost. If part of your order has not turned up within the estimated timeframe, just email us at support@lumaray.au and we'll chase it up for you.
Delivery address
Please double-check your delivery address at checkout, we're not able to redirect orders once they've been dispatched. If a parcel is returned to us because of an incorrect or incomplete address you provided, we'll arrange re-delivery once any additional postage is paid, or refund the price of the item (less the original shipping cost).
Lost or damaged in transit
If your order arrives damaged, or doesn't arrive at all, contact us at support@lumaray.au and we'll make it right with a replacement or refund. You don't need to deal with the carrier, we'll handle that.
Undeliverable parcels
If a parcel comes back to us as undeliverable (for example, unclaimed or an incorrect address), we'll get in touch to arrange re-delivery (additional postage may apply) or refund the price of the item.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If something goes wrong with your delivery, your consumer guarantee rights still apply.
Questions about your delivery? Email us any time at support@lumaray.au.
Last updated: 16 September 2026.